Karen Millen uses a simple and secure checkout process for quick, easy purchasing. If you already have a Karen Millen account, go to "My Account" to enter your email address and password. Click Sign In. If you do not have a Karen Millen account and you are ready to checkout, click on your shopping bag, then on check out. You will be given the option to create a Karen Millen account, which will allow you to view your order status, edit email preferences, and much more.
We have a team of personal shoppers ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order now, call Customer Service at Toll: 866-284-0670 or Local: 717-522-4390.
When your order ships from our fulfillment center, you will receive an email confirmation with your tracking number.
All orders placed Monday - Friday before 2pm EST will be processed and shipped the same business day, provided that all authorization criteria has been met. All orders placed Monday - Friday after 2pm EST will be shipped the following business day.
WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS.
For your protection, we may require proof of identity in the event of the following:
This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time.
An order can be cancelled if it is in "Approved" status. Orders that are "Printed" or "Shipped" cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at Toll: 866-284-0670 or Local: 717-522-4390.
We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.
Yes, WWW.US.KARENMILLEN.COM is powered by eFashion Solutions and is secure. Every credit card purchase you make at Karen Millen is backed by eFashion Solutions' Safe Shopping Guarantee. eFashion Solutions guarantees that every transaction you make at WWW.US.KARENMILLEN.COM will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website.
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services, including authentication, validation and payment. The security lock symbol appears only at the credit card entry stage of the checkout process
All shipping rates are based on the weight of your items, the dimensions of the packages and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.
You will be billed for your order after the order ships from our fulfillment center.
At this time we only ship within the United States and to Canada. For more information, please call our Customer Service department at Toll: 866-284-0670 or Local: 717-522-4390.
When purchasing item(s) to be shipped to Canada duties and taxes are likely to be levied on that the items(s).
When you place an order at us.karenmillen.com, you authorize our shipping carrier to act as your custom broker/ agent on your behalf for responsible duties and taxes you are obligated to pay to Canada Border Service Agency (CBSA). Duties and Taxes are determined as a percentage of the price quoted on our site, differ for each item purchased and are applied to the total cost of the item that you are purchasing.
Typically Canadian Government charges Goods and Services Tax (GST), Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) based on a percentage of the total value of the merchandise purchased and the duties on that merchandise as required by Canadian law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Yes, we ship to PO Boxes and Military addresses within USPS capabilities!
All packages are shipped via the United States Postal Service (USPS).
Sorry, express shipping and tracking capabilities for USPS shipments
are not available at this time.
Military Deliveries within the Continental US:
Please note that the average delivery time is 7 to 21 business days, depending on the method selected. You must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.
P.O. Box Deliveries within the Continental US:
Please note that the average delivery time is 7 to 21 business days
If for any reason you are not satisfied with your purchase, we will gladly accept the return of your unworn merchandise with tags attached within 28 days of the original date of purchase for an exchange or full refund of the purchase price paid in the original form of payment.
Items that have been purchased from WWW.US.KARENMILLEN.COM can be returned using the instructions below. Items purchased in stores cannot be returned to WWW.US.KARENMILLEN.COM and must be returned to the store from which the item(s) were purchased. Store returns must follow that store's return policy. Karen Millen retail stores can not accept returns purchased online.
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price, not including shipping fees or taxes. Customer is responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, eFashion Solutions will reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees back to WWW.US.KARENMILLEN.COM customers MUST ship the merchandise back either standard mail or ground. If any other methods are used (Next Day, 2nd Day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or miss shipped merchandise.
If you no longer have a copy of your invoice or Return Form and wish to obtain one, please request one by emailing: kmreturns@efashionsolutions.com, calling our Customer Service department at Toll: 866-284-0670 or Local: 717-522-4390.
-Fill out the Return Form and include it, along with a copy of your invoice, in your package.
-Seal your package well and send it to the return address listed above.
We recommend you insure your package and send it via a traceable
carrier.
Return Merchandise to:
Karen Millen Customer Service
700 Indian Springs Dr
Lancaster PA 17601
-You will be notified by email when your package has been received and has been processed.
Yes, we do issue price adjustments for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact our Customer Service Department at Toll: 866-284-0670 or Local: 717-522-4390. to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after 7 days will be denied. Price adjustments will not be issued if the item was already marked "SALE" when you purchased it, or if you received a discount on that item by using a promotion code during checkout. Only one price adjustment per item is allowed. We will not issue a second price adjustment on the same item. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Should you be eligible for a price adjustment, we will gladly credit your original form of payment. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear. Our stores are not able to process price adjustments for online orders. PLEASE NOTE: We do not match prices offered by retail stores (including KAREN MILLEN stores) or other retail websites. We only match prices offered on WWW.US.KARENMILLEN.COM.
Once an order is placed, a promotional code cannot be applied. Please call Customer Service at Toll: 866-284-0670 or Local: 717-522-4390 immediately to cancel the order and place a new one using the promotional code. We can place the order for you over the phone, or you can place a new order online. Unfortunately, if your order has already been processed we will not be able to cancel it.
Our handbags, purses, clutch, totes, wallets, belts and footwear do not contain lead.
Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service at Toll: 866-284-0670 or Local: 717-522-4390. An investigation will be conducted to track the package and check for delivery problems.
DO NOT throw away your box; the shipping company may need to see it for the investigation.
If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:
When you're ready to proceed to check out, enter your email address
and your new temporary password. You can change your temporary password
by clicking on "Edit" under "My Account."
*Please Note: Your password is case-sensitive.
A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another registered customer to view your wish list. This is a perfect way to create a birthday or holiday list to give your friends and family. Follow the instructions below to add items to your wish list and share the list with family and friends:
The wish list does not hold inventory. If an item sells out it will be removed from your wish list. Current inventory by style/color/size will appear on your wish list so you and others know when items on your list are about to sell out.